Covid-19 has provided a short-term respite for financial services industry optimisation, but institutions in capital markets still face significant structural challenges. While capital market services are often a key part of those institutions’ services and value proposition to customers, their economic viability is arguable, and they weigh on cost-income ratios.

Firms have been trying to address this for over a decade since the financial crisis, largely through cost cutting programs. While this has eliminated some over-capacity, most institutions are still confronted by significant technical, operational and regulatory burdens, with a high proportion of their resources devoted to run/maintain-the-business activities rather than being available to focus on strategic change.

Join us at the Symposium, where our panel of experts will share their experience of digital transformation, next generation operating models and will discuss use cases where business outsourcing has either unlocked significant benefits, with examples including end-of-life businesses, run-off portfolios and strategic technology outsourcing;  leading to significant competitive advantage through differentiation focus, mutualisation, cost reduction, and a modernized IT estate.